FFrizbee

Delivery partner app

Privacy Policy

Last updated: 9 August 2026

This policy explains what information the Frizbee Rider app (com.frizbee.rider) collects from delivery partners (“riders”), how we use and protect it, and the choices you have — including how to delete your account and data.

🗑 Delete your account & data

You can permanently delete your Frizbee Rider account and its associated data at any time. When you request deletion, your account is deactivated immediately and enters a 30-day grace period during which you can restore it by logging back in. After 30 days, your account and data are permanently and irreversibly deleted.

  • What is deleted: your rider profile and personal info, address and emergency contact, identity/KYC numbers (Aadhaar, PAN, driving licence), vehicle details, saved payout details (bank/UPI), location linked to your account, and your notification token.
  • We may retain limited records where required by law (for example, payout and transaction records for tax and accounting), kept in minimized or anonymized form.

How to request deletion:

  1. In the app: open Profile → Settings → Deactivate Account, choose a reason and confirm.
  2. On the web (no app needed): use the account deletion page and verify your number.
Delete my account

✅ Our commitment

  • We collect only the data we need to run the delivery service.
  • We protect it with industry-standard security.
  • We never sell your data to third parties.
  • We are transparent about how your data is used.
  • You stay in control of your information.

📁 Information we collect

  • Account: your name, phone number, email, and password (stored hashed by our auth provider).
  • Profile: address, emergency contact number, and vehicle details (type, number, model, colour).
  • Identity / KYC: Aadhaar number, PAN, and driving-licence number, to verify your eligibility to work as a delivery partner and meet legal obligations.
  • Payout & payments: bank account number, IFSC, account-holder name, UPI ID, wallet balance, earnings, and withdrawal/transaction history. We do not store full card details.
  • Location: precise and approximate location, including in the background while you are online or on an active delivery, for order matching, navigation, and live tracking. You control this in your device settings.
  • Order & activity: orders offered, accepted, declined, and completed, ratings, and timestamps.
  • Device info: device model, OS and app version, push (FCM) token, diagnostics, and IP address.

📍 Location data

  • Used to match you with nearby orders, navigate to pickup and drop-off, and show delivery progress to the seller and customer for the order you are handling.
  • Collected in the background only while you are online or on an active delivery, with a visible service notification; we stop when you go offline.
  • You can turn location off in device settings, but core features — receiving and completing orders — will not work without it.

⚙️ How we use your data

  • Core services: register and verify riders, assign and manage orders, navigation, and support.
  • Payments: calculate earnings, run your wallet, and process payouts and withdrawals.
  • Notifications: new-order alerts, order updates, and wallet and system messages.
  • Safety & compliance: prevent fraud, keep the platform safe, and meet legal and tax obligations.
  • Analytics: improve app performance using anonymized usage patterns.

📤 How we share data

  • Sellers & customers for an order you are handling: limited info needed to coordinate — such as your first name, rider phone (which may be masked), vehicle info, and live location while the delivery is active.
  • Service providers that process data on our behalf: Supabase (auth & database), Google Firebase (push notifications), Google Maps / Play services (maps & location), and Razorpay (payments & payouts).
  • Legal requirements: when required by law, court order, or valid authority.
  • ✕ We never share your data with advertisers or sell it.

Your rider account is kept separate from any customer or seller account you may hold; the rider profile is stored in its own records and is not merged with customer or seller data.

🔒 Data security

  • Encrypted connections (HTTPS/TLS) and secure storage.
  • Row-level security so a rider can only access their own records.
  • Limited, role-based access for our team.
  • Payments handled by a PCI-DSS compliant processor; card details are never stored by us.
  • Please keep your password confidential and log out on shared devices.

🕐 Data retention

  • Account & profile: until you delete your account (then removed after the 30-day grace period).
  • Payout & transaction records: retained only as required for tax and accounting, then deleted or anonymized.
  • Location data: kept only as long as needed for the service.

👤 Your privacy rights

  • Access the information we hold about you.
  • Correct or update your details anytime.
  • Request deletion of your account or specific data.
  • Withdraw consent for optional processing (core features may then stop working).

To make a request, email frizbeedelivery@gmail.com with the subject “Privacy Request” and your registered phone number — we respond within 30 days.

🧒 Children’s privacy

  • Frizbee Rider is only for adults (18+) eligible to work as delivery partners and is not directed to children.
  • We do not knowingly collect data from minors; if we learn we have, we delete it.

🔄 Policy changes

  • We may update this policy from time to time.
  • Material changes will be notified in the app or by email.
  • Continued use after an update means you accept the revised policy.
✉️Contact us
  • Email: frizbeedelivery@gmail.com
  • Phone: 044-401-14665
  • Address: Frizbee, Coonoor, TN – 643102
  • Grievance Officer: Shivashankar S (as required under India’s IT rules), reachable at the email above.
  • For data requests, use the subject “Privacy Request” and include your registered phone number.